Terms of Service

1. Who We Are

Prime + Bold Solutions is a custom laser engraving and personalization business operating in Jacksonville, Florida. Throughout these terms, "we," "us," and "our" refer to Prime + Bold Solutions, and "you" refers to the customer.

2. Orders and Pricing

Prices shown on this site are in U.S. dollars and may change without notice. Some items are priced per piece; custom and bulk work is quoted individually based on material, size, engraving complexity, and quantity.

An order is confirmed when we accept it and payment has been received. We may decline or cancel any order — including after payment — if the artwork is unsuitable, the material is unavailable, the pricing was listed in error, or the job falls outside what we can produce. If we cancel, you get a full refund.

Quoted lead times are estimates. We will tell you promptly if your job will take longer than expected.

3. Artwork and Intellectual Property

This section matters. When you send us a design, logo, image, or text to engrave, you confirm that you own the rights to it or have permission from whoever does.

That includes company logos, sports team marks, cartoon and film characters, photographs taken by someone else, licensed artwork, and copyrighted text. Many customers assume anything found online is free to use. It usually is not.

You agree to be responsible for any claim arising from artwork you supply, and to cover us for any resulting costs. We are not in a position to verify ownership of every file we receive, so we rely on you.

We may refuse any job where we believe the artwork infringes someone's rights, or where the content is hateful, threatening, obscene, or otherwise something we do not want to put our name on. This is at our discretion, and we will refund an order we decline for these reasons.

You keep ownership of your own artwork. We keep ownership of any original design work we create for you, unless we agree otherwise in writing.

4. Proofs and Approval

For custom work we will usually send a digital proof before production. Please check it carefully — spelling, names, dates, numbers, and layout.

Once you approve a proof, we engrave exactly what it shows. If an approved proof contains a mistake that you did not catch, a replacement is a new order at full price. We are not able to absorb the cost of re-cutting material for an error that was approved.

If you do not respond to a proof, we will hold the job rather than guess.

5. Materials and Natural Variation

Wood, leather, stone, and acrylic vary. Grain, color, and density differ between pieces, and engraving results differ with them — the same file on two boards will not look identical. This is a characteristic of the material, not a defect.

Where a product photo shows a representative example, your piece will be similar but not identical. If exact consistency matters for your job (matched sets, corporate awards), tell us in advance and we will source accordingly.

6. Returns, Refunds, and Damage

Personalized and custom-engraved items cannot be returned or exchanged, because they cannot be resold. This is standard for custom work and it is why proof approval matters.

We will replace or refund an item if:

• We made an error — the engraving does not match the approved proof
• The item arrives damaged or defective
• We failed to deliver what was ordered

To claim, contact us within 14 days of delivery with photographs of the problem and your order reference number. We will replace the item or refund it, at our discretion.

We are not responsible for errors in information you supplied and approved, damage from misuse or normal wear, or dissatisfaction with natural material variation as described in Section 5.

7. Shipping and Risk

Shipping costs and estimated times are shown at checkout or in your quote. Once an order leaves us, delivery is in the carrier's hands. We will help you trace a lost or delayed package, but we are not liable for carrier delays.

Risk of loss passes to you on delivery. If a package arrives damaged, keep the packaging and photograph it — carriers require this for claims.

8. Website Use

You may browse this site and place orders through it. You may not copy our product photography, descriptions, or designs for your own commercial use, attempt to disrupt or gain unauthorized access to the site, or use it for anything unlawful.

We try to keep product information and pricing accurate, but errors happen. We reserve the right to correct them.

9. Limitation of Liability

To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses — including lost profits, missed events, or costs arising from a delayed delivery.

If your order is tied to a fixed date — a wedding, a ceremony, an awards night — tell us when you order. We will be straight with you about whether we can meet it, but we cannot take on liability for the consequences of a missed date.

10. Governing Law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the courts of Duval County, Florida.

11. Changes

We may update these terms. The version in effect when you place your order is the one that applies to it.

12. Contact

Prime + Bold Solutions
Email: primeboldsolutions@gmail.com
Phone: (904) 735-4477